Policies & Safety
Welcome to Gather Steps. We keep things simple, friendly, and safe. Please read these policies before booking.
1) Cancellation & Reschedule
Free changes up to 24 hours before your walk.
Inside 24 hours: 50% fee (or 1 club credit used for members).
No-show (15 minutes past start): session is forfeited.
2) Late Arrivals
Companion late by more than 10 minutes → you get +10 minutes added or a 15% credit.
Client late: session still ends at the scheduled time to respect the next booking.
3) Weather Policy
Light weather: We walk. Rain or Shine. We show up.
Severe weather (unsafe conditions): reschedule at no cost.
4) Safety & Conduct
Gather Steps companions are friendly locals—not medical, counseling, or security staff.
Companions may decline routes or situations they deem unsafe.
We keep conversation respectful; you set the pace and comfort level.
No physical assistance beyond simple courtesies (e.g., opening doors, pointing out hazards).
5) Privacy
We collect only what’s needed to deliver your walk: contact info, meeting location, preferences, and an emergency contact.
Your info is shared only with your assigned companion and our admin team.
Photos/selfies are only shared publicly with your consent.
6) Terms & Waiver (Plain-English)
By booking, you acknowledge walking carries inherent risks (slips, trips, falls, weather exposure). You agree to choose routes appropriate to your abilities and to follow reasonable safety guidance from your companion. Gather Steps coordinates walks with independent contractor companions. To the fullest extent permitted by law, you release and hold harmless Gather Steps, its owners, and contractors from claims arising from ordinary negligence during your session (this does not limit rights that cannot be waived by law). In an emergency, we may contact your listed emergency contact or emergency services.
Note: We recommend consulting local counsel to review these policies for your jurisdiction.
7) Contact
Questions? Email us anytime at [email protected].